Parent Connect is a query management feature in the LMS that helps parents and school staff communicate in one place. Parents can raise school-related queries, attach supporting files, track ticket status, chat with the assigned staff, and review the resolution before closing the ticket. School staff can view assigned tickets, respond to parents, update progress, escalate issues when needed, and close queries after resolution. By keeping all communication and updates within one system, Parent Connect makes query handling more organized, transparent, and easy to track for everyone involved.